Lead and develop a high-performing Ops Engineers team; set goals and plan 24x7 coverage.
Own operational execution, oversee queues and SLAs; drive MTTA/MTTR improvements.
Elevate observability: mature monitoring/logging; ensure meaningful alerts; runbooks.
Lead regional incident management; ensure quality and handoffs.
Drive Shift Left onboarding and governance; training and docs; measure impact.
Scale with automation and AIOps; reduce manual work.

🎯 Requirements

10+ years IT Operations engineering and support management.
Expert in production environments: observability, cloud, SaaS, and AIOps.
Development background and coding literacy for effective solutions.
Experience managing multi-location teams; fosters growth.
Demonstrated financial acumen with budget oversight.
Hands-on automation, infrastructure as code, and CI/CD practices.

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