Lead a team of Onboarding Specialists to deliver exceptional onboarding for Pros
Drive onboarding metrics: completion rate, time to value, CSAT, retention
Manage team scheduling and staffing during onboarding phase
Conduct weekly performance reviews and coach for growth
Ensure escalation processes are followed and resolve issues promptly
Track key metrics and regularly report to management

🎯 Requirements

Bachelor's degree or equivalent experience
1+ years of experience in Customer Support or related field
Proven track record of meeting/exceeding performance metrics
Management experience is a plus
Experience using AI tools to increase quality and efficiency of work
Strong organizational and leadership skills; manage multiple priorities

🎁 Benefits

Medical, dental, vision, life, disability, 401(k)
Paid holidays and flexible PTO
Equity in a growing startup backed by top-tier VCs
Monthly tech reimbursements
Paid parental leave and other benefits

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