Manager of Technical Support

📋 Description

• Leads a team delivering technical support for complex software.
• Coaches the team in structured meetings to align performance.
• Oversees scheduling, task management, and workload to meet SLAs.
• Drives improvements in processes and operational metrics using data and feedback.
• Serves as escalation point for high-impact customer issues.
• Recruits, hires, and develops the team with onboarding.

🎯 Requirements

• Strong leadership and interpersonal skills to manage teams.
• Experience in SaaS or software customer support roles.
• Excellent analytical and problem-solving skills with attention to detail.
• Clear, effective communicator of complex technical information.
• 2+ years managing technical support or similar teams.
• 6+ years in a tech field or tech support.

🎁 Benefits

• Flexible remote and hybrid work options.
• Comprehensive medical, dental, and vision coverage.
• HSA/FSA options and employer-paid disability benefits.
• 401(k) with employer matching.
• Wellness programs including onsite gym and mental health resources.
• Family-centric leave policies and Entrata Cares volunteering opportunities.