Lead and coach a team of CSMs post-onboarding and throughout the partnership
Uplevel team performance via 1:1 coaching, skills, and operational rigor
Drive process optimization across the customer journey; focus on adoption
Advocate for the CSM team across Product, Support, Sales, RevOps, and Contracts
Balance scalable processes with bespoke experiences for complex customers
Be a key voice in delivering consistent, high-quality outcomes for Enterprise customers

🎯 Requirements

Team Leadership & Coaching
Customer Journey Expertise
Up Market Motion
Data-Driven
Lifecycle Awareness
Cross-functional Collaboration

🎁 Benefits

Time to do things right; quality over hacks
Product prospects and customers are excited about
Competitive compensation offered
10-year stock option exercise window
Unlimited PTO with four weeks per year
12 weeks fully paid family leave in the US

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