Related skills
hubspot javascript css html jira📋 Description
- Own and manage the support queue and day-to-day ops.
- Define and improve key support KPIs (FRT, CSAT, backlog).
- Build scalable processes for growth without adding headcount.
- Act as senior escalation point for complex tech issues.
- Lead DevRev tooling, dashboards, and visibility into support.
- Manage and coach a small team of Support ICs.
🎯 Requirements
- 5+ years in technical support in SaaS.
- 2–3+ years leading support teams or ICs.
- Proficiency in JavaScript, HTML, and CSS.
- Strong API calls and integrations understanding.
- Experience with Zendesk, Jira, HubSpot, or DevRev.
- Familiarity with AI tools like ChatGPT for troubleshooting.
🎁 Benefits
- Competitive pay and equity.
- Unlimited PTO; two weeks minimum per year.
- Remote-first; work from anywhere in the U.S.
- MacBook and $600 home workspace stipend.
- Mental health benefits with mindfulness and therapy.
- Annual company trip.
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