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customer success saas coaching cross-functional collaboration leadership📋 Description
- Lead and coach a team of CSMs driving adoption and ongoing success
- Scale CS with repeatable playbooks and strong ops
- Manage a large portfolio (~60 customers) delivering strong outcomes
- Partner with Implementation, Support, and cross-functional teams across lifecycle
- Shape how Ashby delivers high-quality, scalable customer experiences
- Drive adoption, value realization, and long-term partnerships post-onboarding
🎯 Requirements
- Team Leadership & Coaching: experience leading CSMs in SaaS
- Customer Journey Expertise: adoption, retention, value realization
- Operational Mindset: build processes and playbooks to scale
- Cross-functional Collaboration: with Implementation, Sales, Product, Support
- Data-Driven: use data/metrics to inform decisions
- Lifecycle Awareness: understand full customer lifecycle and handoffs
🎁 Benefits
- Unlimited PTO with four weeks per year
- Twelve weeks of fully paid family leave in the US
- 10-year exercise window for stock options
- $100/month education budget for conferences and learning
- Extended health benefits for you and dependents
- Generous equipment, software, and office furniture budget
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