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kpi risk management compliance sql process improvement📋 Description
- Oversee day-to-day production of the Customer Protection team.
- Provide on-site SME on fraud typologies, methods, and policies.
- Collaborate with cross-functional teams to improve processes and escalations.
- Develop career paths and professional development for investigators and leads.
- Identify efficiency and accuracy improvements across investigation workflows and tools.
- Monitor KPIs and coach to SLA adherence; weekend on-call coverage.
🎯 Requirements
- Bachelor's Degree or higher.
- 5+ years in fraud operations or investigative roles.
- 3+ years direct supervision experience.
- Experience scaling and maturing teams.
- Experience with financial services fraud typologies and fraud laws.
- Strong customer service focus; able to think critically under pressure.
🎁 Benefits
- 100% paid health insurance for employees; 90% coverage for dependents
- Annual lifestyle wallet for wellness, learning and development
- Lifetime fertility and family-building benefits
- Dedicated mental health support for employees and dependents
- Generous time off: holidays, PTO, sick time, parental leave
- Lively office with catered meals, stocked kitchens, commuter benefits
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