Lead a team of 5 CSMs and Team Leads across US and international markets
Own renewal forecasting and Net Revenue Retention (NRR) for the Digital segment
Drive activation strategy and lifecycle automation to scale revenue
Partner with Revenue Ops, Finance, Marketing on forecasting, automation, and campaigns
Support US and international employees across time zones with morning hours
Drive renewals and expansions to hit targets

🎯 Requirements

5+ years in Customer Success, Account Management, or Retention
2+ years people management experience
Experience managing renewal forecasting and revenue targets
Strong analytical skills using dashboards and performance data
Experience building/optimizing lifecycle automation with industry tools
SaaS/EdTech experience or scaled customer segments preferred

🎁 Benefits

Medical, Dental, Vision coverage
401k match
Flexible PTO
Monthly technology stipend
Home office setup stipend
Paid parental leave

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