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forecasting saas onboarding b2b crossfunctional📋 Description
- Lead and develop a high-performing team of CSMs through coaching and development.
- Own customer outcomes across onboarding, adoption, retention, and health.
- Drive measurable customer impact and ROI articulation for EliseAI.
- Identify and mitigate churn risk with data-driven playbooks.
- Partner with Sales to drive growth, expansion, and upsell.
- Run weekly metrics reviews to diagnose gaps and improve performance.
🎯 Requirements
- Experience building a CS org in a high-growth B2B SaaS.
- 3+ years leading a customer success team.
- Track record in risk, forecasting, and identifying growth opportunities.
- Skilled at navigating cross-functional relationships in a high-growth SaaS.
- Excellent written and verbal communication skills.
- Willingness to work in person at our office 4-5 days a week.
🎁 Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness and home services stipend
🚚 Relocation support
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