Related skills
forecasting data analysis saas ai customer relationships📋 Description
- Lead a team of 8-10 Customer Success Managers to support customers.
- Oversee recruitment, training, and coaching of the team.
- Resolve escalated issues to build trust with customers and teams.
- Manage day-to-day operations, forecasting, data analysis, and performance.
- Drive NPS and retention by identifying trends to improve outcomes.
- Transform workflows with AI-driven systems and processes.
🎯 Requirements
- 2+ years managing a Customer Success team in a high-growth SaaS company.
- Experience leading teams serving high-value customers.
- Collaborate with Sales, Product, and Marketing to improve customer experience.
- Experience handling escalated customer issues and building trust with customers and teams.
- Demonstrated ability to deliver strategic recommendations to improve product adoption and marketing.
- You’ve experimented with AI in work or personal projects and are excited to learn fast.
🎁 Benefits
- Generous benefits
- Inclusive, supportive culture
- Growth and development opportunities
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