Manager of Customer Success

📋 Description

• Lead and coach a blended team of CSAs and TLs across engagement and adoption.
• Drive adoption and value realization; improve renewal readiness and account health.
• Serve as CS product SME for PerfectServe solutions; participate in bug reviews and releases.
• Engage a select portfolio of customers for exec-level conversations.
• Oversee Jira trends, configuration needs, and integration requirements.
• Ensure ops excellence via forecasting, health scores, and metrics.

🎯 Requirements

• 4+ years in Customer Success/Account Management or SaaS leadership.
• 2+ years people management, coaching, and team development.
• Proven track record of driving retention, adoption, and revenue growth.
• Strong technical acumen and troubleshooting; translate concepts into value.
• Executive-level verbal, written, and presentation skills.
• Travel up to 25%.

🎁 Benefits

• Remote first work environment
• Health, dental, vision, life, and disability coverage day one
• 401K with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive PTO
• Internal Advancement Opportunities