Manager of Client Success Management

📋 Description

• Design and refine the 1:Many lifecycle; automate touchpoints with AI-driven insights.
• Directly manage a tailored CSM leadership plan for high-potential accounts.
• Lead and ramp up a team of CSM Associates; coach on 1:Many methods.
• Partner with Sales to identify expansion triggers; run executive read-outs to drive NRR.
• Integrate AI tools (Gemini, NotebookLM, Slackbot) for health and outreach.
• Maintain automated health-tracking to flag churn risks and enable proactive intervention.
• Collaborate with VP to report KPIs, margin, and financial targets via dashboards.
• Develop 1:Many assets: onboarding templates, resource hubs, dashboards, and success plans.

🎯 Requirements

• 12+ years of experience with proven employee development and strategic impact.
• Proven track record of exceptional attitude, employee development, contribution, and competency.
• 5+ years of CSM experience with Scaled/1:Many/Digital-Touch models.
• Prior managerial experience, ramping up early-career team members (Associate-level).
• Demonstrated proficiency in leveraging AI to drive operational efficiency.
• Strong analytical skills with the ability to translate high-touch into a Top 10 priority strategy.

🎁 Benefits

• Competitive compensation.
• Amazing benefits.
• Immediately vested 401k.
• Generous PTO.
• Safe, collaborative environment to grow and take your profession to the next level.