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account management growth customer success saas leadership📋 Description
- Lead and mentor a team of Account Managers for nonprofits
- Set strategic renewal and growth plans for key accounts
- Align client needs with Feathr roadmap; collaborate cross‑functionally
- Escalate and resolve critical customer issues promptly
- Analyze usage data to improve client outcomes
- Monitor revenue forecasts, renewals, and satisfaction metrics
🎯 Requirements
- 4+ years in B2B SaaS account management or customer success
- 2+ years managing SaaS teams driving retention and growth
- Track record of high achievement in previous roles
- Ability to learn and apply new information quickly
- Experience coaching, mentoring, and training teams
- Strategic leadership and stakeholder management
🎁 Benefits
- Health, dental, vision insurance
- Flexible work schedule
- Sick time for health
- Vacation time
- Extended Summer and Winter Breaks
- Parental Leave
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