Related skills
salesforce jira google workspace front📋 Description
- Lead Loop's Merchant Support team and scale the function.
- Own performance, escalation strategy, and prioritization frameworks.
- Partner with Product and Engineering to influence roadmap.
- Build scalable processes for merchant experiences at scale.
- Own queue strategy, tooling, and KPI dashboards.
- Translate frontline insights into action across teams.
🎯 Requirements
- 5+ years in SaaS support, customer ops, or merchant roles.
- 3+ years people management, leading managers or senior ICs.
- Proven experience influencing Product and Engineering prioritization.
- Strong escalation management and prioritization frameworks.
- Experience with Front, Salesforce, JIRA, and Google Workspace.
- Demonstrated ability to build reporting systems and dashboards.
🎁 Benefits
- Blended Working Environment with HQ in Columbus, OH, or US locations.
- Medical, dental, and vision insurance.
- Flexible PTO, holidays, sick and safe leave.
- Parental leave and 401k plan.
- Home workstation benefit and equity.
- Monthly wellness benefit; phone/internet benefit.
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