Manager, Learning & Knowledge Management

📋 Description

• Build and lead the Learning & Knowledge Management function across Support.
• Design onboarding programs for new Support team members (FTE and vendors) with fast ramp.
• Own continuing education programs, including booster training and deep technical enablement.
• Lead release enablement for new products and features, ensuring readiness on day one.
• Partner with Product and Engineering to embed knowledge in the product lifecycle.
• Define and maintain internal knowledge standards including article structure and lifecycle management.

🎯 Requirements

• 5+ years in learning & development, enablement, knowledge management, support operations, or similar in a tech company.
• 2+ years in a leadership, program ownership, or function-building capacity.
• Proven success building onboarding, enablement, or knowledge programs that improve operational performance.
• Experience partnering with Support, Product, and Engineering teams in fast-moving product environments.
• Strong program management skills to run multiple launches and training initiatives.
• Hands-on experience using AI tools (e.g., Replit, Claude, ChatGPT) to improve workflows and training.

🎁 Benefits

• Equity
• 401(k) Program
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits