Related skills
analytics salesforce intercom llms ada📋 Description
- Lead the self-service strategy for Help Center and chatbot.
- Design and run information architecture powering AI support.
- Manage a team of technical writers and conversational designers.
- Balance automation with human support to reduce contacts.
- Collaborate with Support, Product, Engineering, Marketing for launches.
🎯 Requirements
- 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred).
- KB platforms: Zendesk Guide; CRM: Salesforce; chatbots: Ada, Intercom.
- Proficiency in HTML/CSS, templating, and analytics.
- Strong IA and data-driven strategy to prioritize workflows.
- Hands-on leadership to manage content and chatbot flows.
🎁 Benefits
- Bonuses/commissions may be offered with benefits package (medical, dental, vision, life, disability).
- 401(k) retirement plan; FSA/HSA.
- Paid holidays, PTO, and employee assistance program.
- Remote-friendly with occasional in-person events.
- CHOICE Fund to support employee well-being.
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