Related skills
analytics salesforce css html intercom📋 Description
- Lead self-service roadmap across Help Center and chatbot.
- Design IA and metadata for AI, LLMs, and search.
- Oversee chatbot improvements: intents, flows, routing.
- Own content lifecycle: creation, updates, retirement.
- Develop AI workflows for drafting, translating, tagging.
- Analyze trends and transcripts to reduce contacts.
🎯 Requirements
- 5+ yrs in Knowledge Mgmt, Technical Docs, or Content Strategy (SaaS).
- Proficiency in Zendesk Guide, Salesforce, and chatbots (Ada, Intercom).
- Strong IA and data-driven strategy; metrics-focused.
- Hands-on leadership; manage content and chatbot flows.
🎁 Benefits
- Hybrid work: 3 days in Heredia office
- Flexible hybrid work environment
- CHOICE Fund for employee wellbeing
- Global company with growth opportunities
- Inclusive, equal-opportunity workplace
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