Related skills
airtable content strategy asana ai information architecture📋 Description
- Collaborate with CKM peers on strategy, lifecycle, and tooling.
- Partner cross-functional teams to align roadmaps and content ops.
- Coach and grow a high-performing CKM team.
- Clarify how knowledge supports support agents.
- Oversee content accuracy, accessibility, and usability.
- Act as DRI for urgent content and rapid guidance.
🎯 Requirements
- 10+ years in content or knowledge management.
- 4+ years leading content writers and editors.
- CMS experience (ContentStack) plus Airtable/Asana.
- Familiarity with Taxonomy and Information Architecture.
- Experience with customer service or operations in global orgs.
- Agile training or certification is a plus.
🎁 Benefits
- US remote eligible; occasional office or offsite work.
- Must live in a state Airbnb has a registered entity.
- Travel up to 10% may be required.
- Airbnb’s commitment to inclusion and belonging.
- Disability accommodations available in the hiring process.
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