Related skills
security vendor management itil📋 Description
- Lead, mentor, and manage a team of IT professionals.
- Develop IT support strategies aligned with business goals.
- Oversee day-to-day operations of the global IT support function.
- Establish SLAs/KPIs and ITIL-aligned incident, problem, change management.
- Manage deployment and maintenance of end-user hardware and software.
- Support IT security policies and participate in security audits.
🎯 Requirements
- Bachelor's degree in IT, CS, or related field; Master's advantageous.
- Minimum 5 years IT support management experience.
- Strong ITSM and ITIL knowledge.
- Experience with IT technology administration, tools, and asset management.
- Proven project management; ability to lead multiple projects.
- Certifications: ITIL Foundation or higher, Security+, CompTIA A+/Network+.
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