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linux windows networking macos itil📋 Description
- Lead and mentor a team of IT support technicians
- Oversee IT hardware procurement, vendor selection, and inventory
- Develop and implement SLA-driven service strategies
- Monitor help desk tickets for timely resolution and escalations
- Collaborate with cross-functional teams on IT priorities
- Lead IT projects from planning to delivery
🎯 Requirements
- 2+ years in IT help desk management
- Strong project management and prioritization
- Networking and OS proficiency (Linux, Windows, macOS)
- Experience with ITIL, CompTIA A+ or MCP certifications is a plus
- ITAR, NIST, FIPS, and FedRAMP compliance experience is a plus
🎁 Benefits
- Medical, dental, and vision coverage for employees and dependents
- Generous PTO and parental leave
- 401(k) retirement plan
- ClassPass credits and Spring Health access
- Onsite meals, snacks, drinks and barista
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