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google workspace gdpr itil soc2 iso27001📋 Description
- Lead IT service delivery, infrastructure stability, and user support.
- Manage Systems Administrators and Helpdesk Analysts.
- Own onboarding and hardware/access for new hires.
- Set quality standards and scalable IT operations.
- Drive AI-powered improvements for ticket resolution.
🎯 Requirements
- 2+ years direct people management in IT.
- 5+ years in IT operations with hardware and cloud software.
- Technical fluency: assess network config, logs, and scale.
- Hands-on capability and quality technical documentation.
- Accountability-first leadership and coaching.
- Process orientation: Jira workflows and asset management.
- Location: based in Indianapolis, IN or relocate.
🎁 Benefits
- Best-in-class benefits: healthcare, dental, mental health, PTO.
- Parental planning resources and retirement options.
- Generous paid time off and inclusive policies.
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