Related skills
data analytics salesforce sql tableau powerbi📋 Description
- Leads cross-functional teams to drive customer success across Insights implementations.
- Partners to develop and optimize internal tools and visualization-related processes.
- Supports evolution of Insights processes and customer migration strategies.
- Assesses impacts of reporting and visualization changes across teams and CX.
- Acts as a player-coach balancing leadership with hands-on customer work.
- Owns day-to-day workload management for the Insights team.
🎯 Requirements
- Strong analytical and strategic thinking; able to assess operational impacts.
- Demonstrated leadership and mentoring across CX staff with multi-priority management.
- Excellent communication and presentation skills; experience with C-suite audiences.
- Experience with data analytics, reporting, and visualization best practices; SQL skills.
- Experience with healthcare operations, workforce analytics, or insights products.
- Experience with BI tools such as PowerBI/Tableau and SQL querying.
🎁 Benefits
- Fully company-paid medical, dental, and vision insurance.
- Generous PTO and paid parental leave.
- 401(k) with company match.
- Hybrid or remote working options depending on position.
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks.
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