Related skills
saas implementation ai chatgpt kpis📋 Description
- Lead and develop a team of Implementation Managers.
- Set team OKRs and translate CX strategy into measurable plans.
- Escalation point for complex onboarding challenges and at-risk customers.
- Lead department-wide implementation projects (tooling, processes).
- Partner with Sales, Product, and CX to improve handoffs and experience.
- Own velocity, enablement, and adoption metrics; use data to improve outcomes.
🎯 Requirements
- 5+ years in SaaS Customer Success, implementation, or professional services.
- Proven people manager with KPI-driven performance.
- Deep implementation fluency; hands-on onboarding expert.
- Strong project management; multi-workstream capability.
- Data-driven; comfortable with metrics and dashboards.
- Clear communicator; delegates and drives accountability.
🎁 Benefits
- Annual L&D budget to explore new tools and skills.
- Access to premium AI tools (ChatGPT, Claude, Granola) and learning budget.
- Career growth opportunities and leadership paths.
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