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customer success salesforce saas onboarding gainsight📋 Description
- Lead and coach a team of five Onboarding Specialists.
- Define and optimize a structured onboarding to drive product adoption.
- Partner with Product, Support, Marketing, and GTM Enablement.
- Oversee daily workflows, onboarding queue, and provisioning checks.
- Drive initiatives like Automated Provisioning and CSM handovers.
🎯 Requirements
- 5+ years in Customer Success/Onboarding in SaaS/B2B.
- Coaching specialists and driving KPIs: Time to Value, Onboarding Score, CSat.
- Manage complex daily workflows: provisioning, HIPAA/SMS checks, queues.
- Cross-functional partnership with Product, Support, or GTM Enablement.
- Track record driving initiatives that scale customer experience.
- Proficiency with CS platforms (Gainsight, Salesforce).
🎁 Benefits
- Bonuses may be offered as part of total compensation.
- Medical, dental, vision, life, and disability insurance.
- RRSP matching; Flexible spending and health savings accounts.
- Paid holidays and paid time off.
- Employee assistance program included.
- In-person events at SurveyMonkey offices.
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