Lead the SME Onboarding Team; coach five specialists and drive KPI metrics.
Define and execute a structured onboarding experience to boost product adoption.
Partner with Product/Support/Marketing/GTM Enablement to embed onboarding best practices.
Oversee daily workflows: onboarding queue, provisioning handoffs, HIPAA/SMS checks.
Drive initiatives like Automated Provisioning, CSM handovers, and handbook updates.

🎯 Requirements

5+ years in Customer Success/Onboarding in SaaS/B2B.
Coaching teams and driving KPIs: Time to Value, CSat.
Manage daily ops: provisioning, HIPAA/SMS checks, queues.
Cross-functional with Product/Support/GTM Enablement to update onboarding.
Proficiency with CS platforms (Gainsight, Salesforce).
No degree required.

🎁 Benefits

Bonuses and commissions may be offered
Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending accounts and health savings account
Paid holidays
Paid time off

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