Related skills
linux windows ios macos kpis📋 Description
- Hire, coach, and develop Enterprise IT Support Technicians.
- Drive performance to operational targets via SLOs and KPIs.
- Own policies, standards, and procedures; maintain playbooks.
- Scale end-user self-service; promote programs and knowledge resources.
- Serve as escalation point; triage complex issues with internal partners and vendors.
- Improve global support by identifying trends and reducing friction.
🎯 Requirements
- People manager with IT support team experience (1,000+ staff).
- Endpoint and OS support across macOS, iOS, ChromeOS, Windows, Linux.
- Metrics-driven; uses SLOs and KPIs to improve outcomes.
- Strong communicator with technical and non-technical partners.
- Customer-first leader focused on high-touch employee support.
- Experience collaborating across time zones in distributed, fast-paced settings.
🎁 Benefits
- Product training to deepen product understanding.
- Ongoing career development and internal mobility.
- Intradepartmental mentor and buddy program for networking.
- Inclusive culture; join our Employee Resource Groups.
- RSUs and Employee Stock Purchase Plan.
- Free global mental health benefit through Spring Health.
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