Related skills
okta aws itil itsm kandji📋 Description
- Lead day-to-day Pune service desk operations.
- Own Pune SLA performance and backlog targets.
- Establish queue coverage and cross-time-zone handoffs.
- Define ITSM processes for incidents, requests, knowledge, and assets.
- Drive KB and SOP adoption to enable self-service.
- Coach and develop the Pune IT Services team.
🎯 Requirements
- Minimum 5 years in IT support/service delivery.
- Minimum 1 year of people leadership.
- MacOS and Windows OS knowledge; troubleshooting fundamentals.
- ITIL/ITSM concepts and metrics-driven operations.
- Experience managing AWS environments and supporting R&D/Product.
- Familiarity with endpoint tools Kandji, NinjaOne, SentinelOne and Okta.
🎁 Benefits
- Mission that matters: impact on public service.
- AI-driven innovation for government.
- Global team and growth opportunities.
- Performance-based culture with internal promotions.
- Offices in SF, Atlanta, Boston, Buenos Aires, Pune.
- Collaborative, fast-paced work environment.
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