Oversee day-to-day operations of Expert Call Services.
Coach Analysts and Client Research Managers to hit key metrics.
Interview, hire, and develop Analysts who ramp to full contribution within 12 weeks.
Compile team reports, conduct 1:1s, and perform regular QA reviews.
Work with Senior Managers/Director of Operations on department initiatives.
Foster AlphaSense values and a collaborative, high-energy culture.

🎯 Requirements

2+ years in client service and 2+ years in people management.
Proven ability to train, coach, and mentor a team for world-class service.
Exceptional communication and interpersonal skills.
Open-minded, curious listener; able to navigate ambiguity.
Self-starter who can initiate and drive projects with minimal guidance.
Ability to handle multiple tasks with minimal supervision.
Undergraduate degree preferred.

🎁 Benefits

Performance-based bonus and equity.
Generous benefits program.

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