Related skills
reporting people management quality assurance coaching performance management📋 Description
- Oversee day-to-day ECS operations and coaching.
- Develop Analysts & CRMs to meet monthly metrics.
- Interview, hire, and onboard Analysts ramping in 12 weeks.
- Compile reports, conduct 1:1s, and QA reviews.
- Collaborate with Senior Managers on department initiatives.
🎯 Requirements
- 3+ years of people management experience.
- Ability to train, coach, and mentor a team.
- Exceptional communication and interpersonal skills.
- Open-minded, curious listener who navigates ambiguity.
- Self-starter who drives projects with minimal supervision.
- Able to handle multiple tasks with minimal supervision.
🎁 Benefits
- Equal opportunity employer
- Inclusive, respectful work environment
- Reasonable accommodations for qualified employees
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