Lead the Scale (Mid-Market) team for Mexico, owning high-touch and digital CS motions.
Manage and coach CSMs across a wide, mid-market portfolio.
Own the Digital Scale journey with automated, data-driven experiences.
Partner with Sales, Services, Support, Product, and Marketing for scalable motions.
Spanish and English fluency required; multilingual a plus.

🎯 Requirements

8+ years in Customer Success or related role.
3+ years directly managing a CSM team.
Proven renewal, expansion, adoption, and executive engagement.
Experience in high-volume CS with tech-touch and high-touch.
Experience building digital CS journeys and automated programs.
B2B SaaS background; fast-paced environment.

🎁 Benefits

Flexible, remote-friendly work model.
Professional development stipend.
Comprehensive health and parental leave.
Equity opportunities for eligible roles.
Above-market total rewards and growth opportunities.

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