Related skills
customer success saas ai leadership gainsight📋 Description
- Lead the Scale CSM team; coach and develop members.
- Drive ongoing value realization for Samsara’s Scale Customers.
- Define long-term strategies to drive value and manage risk at scale.
- Build and optimize onboarding, adoption, expansion, renewal playbooks.
- Support customer engagements and escalations; lead from the front.
- Champion Samsara’s culture and growth principles.
🎯 Requirements
- 3+ years in senior CS, account mgmt, or strategic consulting.
- 1+ year in people management or leadership role preferred.
- Bachelor's degree from a 4-year accredited institution.
- Experience guiding enterprise customers through value realization.
- Leadership presence across in-person, video, and written comms.
- Experience with technical products and problem solving.
🎁 Benefits
- Competitive total compensation.
- Remote and flexible working options.
- Health benefits.
- Benefits page details on Samsara site.
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