Related skills
analytics customer service stakeholder management leadership📋 Description
- Lead and mentor a customer support team to deliver high‑quality service.
- Oversee daily operations and ensure policy adherence.
- Enhance customer experience via feedback and metrics.
- Coordinate internal projects and manage communications/resources.
- Collaborate with other departments to align support with company strategy.
- Identify and drive process and quality improvements.
🎯 Requirements
- 1+ years leading a team, mentoring and training.
- Experience fostering a collaborative team environment and motivating high performance.
- Strong knowledge of operational metrics and KPIs.
- Ability to design and optimize support workflows and processes.
- Stakeholder relationship management across organizational levels.
- Experience leading change initiatives in customer support.
🎁 Benefits
- Base pay: $71,825–$84,500 per year, varies by location.
- Bonuses and commissions may be offered.
- Benefits include medical/dental/vision, life, disability, 401(k), FSA/HSA, PTO, EAP.
- Additional perks and global opportunities.
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