Related skills
customer service project management stakeholder management leadership operations📋 Description
- Team leadership and development of a customer support team.
- Manage daily operations, ensuring efficiency and policy adherence.
- Improve customer experience using feedback and team data.
- Oversee internal projects to align with goals and resources.
- Collaborate with other departments to align support initiatives.
- Drive process and quality improvements in the support function.
🎯 Requirements
- 1+ years leading a customer support team.
- Mentoring and training team members.
- Strong collaboration and motivation skills.
- Advanced metrics and KPI knowledge.
- Design and optimize support workflows.
- Change management in customer support.
🎁 Benefits
- Base pay: $71,825 - $84,500/year (location-based)
- Bonuses/commissions may be offered
- Medical/dental/vision insurance
- 401(k) retirement plan
- Flexible spending and health savings account
- Paid holidays and PTO
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