Manager, Global Readiness

📋 Description

• Own and evolve Global Readiness across the end-to-end customer journey.
• Lead and develop a Global Readiness team, including hiring and performance management.
• Establish cross-functional readiness SOPs and governance for data residency, tools, billing, content, and QA.
• Partner with Product, Legal, Compliance, Localization, Support, and Sales to identify requirements early.
• Ensure global launch plans reflect localization and regulatory compliance across regional dependencies.
• Provide executive visibility into readiness risks via dashboards and KPIs.

🎯 Requirements

• Bachelor's degree in Business, International Studies, Localization, Operations, or equivalent.
• 10+ years of global product launches, international expansion, or large cross-functional programs in SaaS/tech.
• 5+ years of people management across functions/geographies.
• Ability to lead across regions using influence, not direct authority.
• Localization and internationalization; regulatory/compliance; SaaS readiness including data residency.
• Proven experience defining operating models, SOPs, governance, and success metrics.

🎁 Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO).