Lead, coach, and mentor a team of Support Engineers.
Partner with Sales, Engineering, and Product to relay feedback.
Develop and implement strategies to achieve team and individual performance goals.
Foster a collaborative team with knowledge sharing and development.
Identify process improvements to boost efficiency and quality.
Manage all team support engagements, including new offerings and launches.

🎯 Requirements

Lead a global or regional technical support team in SaaS/enterprise software.
Translate complex technical concepts into clear, non-technical language.
Understand customer lifecycle, escalation processes, and success metrics.
Excellent communication, interpersonal, and coaching skills.
Prioritize tasks and manage multiple deadlines in a fast-paced environment.
Bachelor’s degree or equivalent; not eligible for visa sponsorship.

🎁 Benefits

Equity for eligible roles
Flex Fund monthly stipend
Pension/401k plans
Health coverage and time off

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