Manager, Expansion Account Manager

📋 Description

• Lead and develop a high-performing Expansion Account Management team for growth and retention.
• Drive goal setting, sales strategy, and coaching to exceed targets.
• Grow expansion revenue via proactive outreach and product insights.
• Lead pipeline management, forecasting, and quota attainment with upsell playbooks.
• Optimize sales processes and KPIs to scale cross-sell efforts.
• Use CRM analytics to track performance and guide decisions.

🎯 Requirements

• 3+ years leading SaaS/tech account management or sales teams.
• Proven success in expansion revenue and retention.
• Strong quota attainment and forecasting experience.
• Data-driven with CRM analytics to guide decisions.
• Outbound sales, upsell, and cross-sell experience.
• Proficient in CRM tools (Salesforce preferred) and enablement platforms.

🎁 Benefits

• Competitive base pay, benefits, and equity (RSUs).
• Total Rewards philosophy guides compensation.
• Hybrid in-office days (2-3 days/week) in major hubs.
• Focus on AI tooling and training to boost performance.
• Inclusive, equal opportunity employer with accommodations.
• Opportunity to help small businesses and grow with Gusto.