Related skills
b2b saas customer success salesforce cybersecurity google workspace📋 Description
- Drive Team Production: Own an Enterprise CSM team; hit retention and growth targets.
- Own the Expansion Motion: Guide expansion initiatives; coach on upsell opportunities.
- Elevate Executive Business Reviews (EBRs): Deliver high-impact EBRs showing ROI to execs.
- Mitigate Churn & Handle Escalations: Lead escalations; assist with negotiations for retention.
- Process & Accountability: Review metrics; tweak processes to remove roadblocks.
- Team Development: Build an empowered team culture; manage performance and hiring decisions.
🎯 Requirements
- Enterprise leadership: 2-5 years in enterprise leadership in B2B.
- B2B SaaS expertise: Experience in a B2B SaaS subscription model.
- Technical product depth: Learn multi-product ecosystems; guide technical CS.
- Growth & retention metrics: Track gross/net retention and upsell goals.
- Core behavioral traits: Strong communication; curious; high energy.
- Cybersecurity domain knowledge (preferred).
- Salesforce (or similar CRM) and Google Workspace experience.
🎁 Benefits
- Company-wide bonuses based on monthly sales targets.
- Employee referral bonuses.
- Adoption assistance.
- Tuition reimbursement.
- Certification reimbursement.
- Certification completion bonuses.
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