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integrations customer success salesforce apis enterprise📋 Description
- Lead and coach a team of 6-8 Enterprise CSMs for high-priority customers
- Drive operational rigor across core playbooks for high-quality engagements
- Guide execution with data-driven management and targeted coaching
- Reinforce accountability for retention, product adoption, and expansion
- Help CSMs anticipate risks and identify expansion opportunities in accounts
- Surface insights from engagements to inform product roadmap and programs
🎯 Requirements
- 8-10+ years in customer success, account management, or consulting in SaaS/dev tools
- 5+ years leading high-performing CS teams in enterprise/technical environments
- Proven track record driving retention and growth in large enterprise accounts
- Strong coaching and operational leadership with clarity and accountability
- Skilled at executive engagement and value storytelling tied to business outcomes
- Experience in pod-based coverage with AEs and technical specialists
🎁 Benefits
- Direct access to executives and a transparent company culture
- Medical, dental, vision, and 401(k) package
- Generous vacation: 15 days to start, 20 after one year
- 11 paid holidays
- Work at our HQ in Redwood City
- Collaborative, high-impact environment with great colleagues
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