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integrations low-code saas ai apis📋 Description
- Lead and coach up to 10 Enterprise CSMs and set team OKRs
- Own AI value delivery for enterprise customers and outcomes
- Design and scale CS with AI, playbooks, and automation
- Manage operations: forecasting, processes, tooling, cross-functional partnerships
- Run weekly delivery cadence with pipeline reviews and milestones
- Location: Toronto or NYC (remote/hybrid)
🎯 Requirements
- 7+ years in SaaS CS, implementation, or TAM; 3+ years leading teams
- Proven track record owning enterprise accounts ($30K–$200K+ ARR)
- Enterprise operator with multi-stakeholder, exec relationships
- AI-forward: used AI tools and view on next-gen CSM
- Technical: comfortable with APIs, integrations, automation; low-code
- Based in Toronto or New York City (hybrid)
🎁 Benefits
- Access to premium AI tools and annual L&D budget
- Diversity & Inclusion; inclusive environment
- Accommodations during application/interview process
- Hybrid work options in Toronto or NYC
- Cross-functional collaboration and AI-driven learning
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