Related skills
team management account management customer success salesforce saas📋 Description
- Working with peers and leadership in North America, EMEA, and APAC
- Hiring, leading, coaching, and mentoring a team of dedicated Client Success professionals
- Strategically guiding existing processes, and aiding in the creation of new programs to drive product value at a rapidly increasing scale
- Engaging in proactive client leadership outreach activities to further support client application of User Generated Content (UGC) best practices and to achieve targeted program goals
- Building your team and guiding the career growth and development for your direct reports
- Participating in the development of processes, tools, and systems that improve service delivery to clients; and contributing to the improvement of product design based on client/market feedback
🎯 Requirements
- Strong track record delivering outstanding service to customers/accounts
- 5+ years managing project or functional teams
- Experience hiring and staffing processes
- Expertise in digital marketing, social media, e-commerce, Web 2.0
- Strong analytics for business insights and client guidance
- Experience with 1:many, scaled support models
🎁 Benefits
- Great Place to Work recognition in multiple countries
- Hybrid work environment
- Commitment to diversity and inclusion
- Equal employment opportunities for all team members
- Background check conducted as part of hiring process
- Career growth opportunities within Bazaarvoice
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