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looker content management jira ai information architecture📋 Description
- Own the end-to-end knowledge ecosystem for self-service, AI/LLM, and live-agent workflows.
- Design and evolve content architectures for retrieval, automation, and AI use.
- Partner with ML, Automation, and Engineering to structure and govern AI-ready knowledge.
- Define KPIs tied to customer outcomes and OpEx reduction; drive decisions with data.
- Lead and develop a high-performing content and knowledge team.
- Cross-functional leadership to improve end-to-end journeys with Ops, Analytics, Product, QA, and Automation.
🎯 Requirements
- 4+ years leading knowledge management, content systems, or CX enablement.
- 2+ years building and managing globally distributed teams with accountability.
- Strong fluency in AI/LLMs for knowledge delivery, including limitations and risks.
- Proven ability to use BI and analytics tools (Looker or equivalent) to measure performance and drive decisions.
- Operator mindset: disciplined execution, comfort with ambiguity, rapid delivery.
- Experience defining and delivering multi-year roadmaps aligned to business objectives.
🎁 Benefits
- In-person participation is required; team offsites yearly.
- Remote-first culture, not remote-only.
- Equity and bonus eligibility included with compensation.
- Medical, dental, vision, and 401(k) benefits provided.
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