Related skills
slack salesforce saas payfactors marketpay📋 Description
- Hire, onboard, and develop a high-performing Customer Support Analysts team.
- Coach, mentor, and conduct 1:1s, performance reviews, and career planning.
- Oversee daily support operations including Salesforce queues, workload, and SLA performance.
- Act as escalation point for complex issues with deep Payscale platform knowledge.
- Drive adoption of AI tools to enhance case handling efficiency and scale.
- Collaborate with Engineering, Product, and CS to improve the customer experience.
🎯 Requirements
- 7+ years of experience in customer support, technical support, or SaaS operations.
- 2+ years managing or leading support teams.
- Experience managing case-based environments and operational metrics.
- HR and compensation space experience is a plus.
- Experience with Salesforce or similar case management platforms; familiarity with Slack.
- Ability to quickly learn Payscale platforms (Marketpay, Payfactors, Paycycle).
🎁 Benefits
- Monthly All Hands meetings
- Executive leadership exposure through AMAs
- Continued learning & development opportunities
- Continuous feedback culture for performance and career growth
- Employee Resource Groups
- Company sponsored volunteer hours
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