Related skills
integrations salesforce saas tableau zendesk📋 Description
- Lead a 12-person Product Expert team to deliver customer excellence
- Build AI-driven workflows and smarter support systems
- Mentor and coach teams while aligning with product changes
- Resolve escalated non-technical customer issues; improve sentiment
- Drive cross-functional communications with customers and teams
- Create and document support processes and standards
🎯 Requirements
- 3+ years leading support teams of 8+ in fast-paced, metrics-based env
- Experience with AI in work or personal projects
- Proven track record developing talent and building a culture of growth
- Data-driven and analytical; use insights to set goals and measure performance
- Experience supporting a global customer base across diverse EMEA markets
- Strong written and verbal communication
🎁 Benefits
- Hybrid work model with in-office Dublin 3 days/week
- Generous benefits including health and wellbeing
- Career growth and development opportunities
- Equal opportunity and non-discrimination policy
- Collaborative, inclusive culture across Klaviyo teams
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