Manager, Customer Support

📋 Description

• Act as the "Voice of CX", raising needs during planning
• Partner with leadership to understand processes, pain points, and goals
• Manage a team of support associates, onboarding and training
• Interview and help scale the support team
• Maintain and promote best practices for support
• Work cross-functionally to relay feature requests and tool improvements

🎯 Requirements

• 3+ years of experience in customer experience
• 1+ years of management experience
• Knowledge of Intercom or similar ticketing systems
• Multichannel support operations (chat, email, phone)
• Excellent written and verbal communication skills
• Tech/start-up work experience is a plus but not required

🎁 Benefits

• Comprehensive benefits package
• Fully remote role
• Fast-growing, mission-driven company
• Collaborative, cross-functional teams
• Equal opportunity employer with an inclusive workplace