Related skills
team management customer support saas ai b2b📋 Description
- Manage and coach a team of Customer Support Specialists to help customers succeed
- Communicate a clear vision and direction; leverage team talent toward goals
- Develop team members with intention; invest in skills and growth
- Guide team through AI-driven transformation; model the change
- Use AI tools and support data to drive decisions and improve workflows
- Monitor daily support trends and ensure SLAs across channels
🎯 Requirements
- 2+ years of management experience leading teams through change
- Leadership in fast-paced, results-driven env; prioritize customer relationships and team success
- Able to learn complex software and customer workflows quickly; be knowledge resource
- Desire to deliver best-in-class support with positive attitude and high engagement
- Experience in a customer-facing role at a B2B or SaaS company with advancement
- Genuine enthusiasm for AI tools; drive adoption and raise AI fluency
🎁 Benefits
- Health, dental, and vision coverage for you and family
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off in addition to company holidays
- Retirement saving plans
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!