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team management customer support data analysis saas process improvement📋 Description
- People management - onboard, develop, coach, and lead ~10 inboxing teammates.
- Culture - Align CS team with Fin’s strategy, vision, and core values.
- CS results - Improve first response times and customer satisfaction.
- Building - design workflows to reach CS goals; startup mindset, testing and learning.
- Cross-functional projects - partner with marketing & sales and R&D as CS voice.
- Process - refine CS processes and policies to drive simplicity and results.
🎯 Requirements
- 4+ years in customer support/service, SaaS or tech preferred.
- 3+ years leading and managing teams, building strong culture.
- Strong communication and writing; collaborate with global peers asynchronously.
- Experience managing teams to metrics; run 1:1s, reviews, PIPs, and meetings.
- Customer focus with track record of embedding customer obsession.
- Knowledge of technology industry.
🎁 Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
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