Related skills
reporting crm salesforce saas ai📋 Description
- Lead talent management: hiring, onboarding, coaching, reviews, development.
- Ensure high-quality service across product lines: CSAT, response times, quality.
- Act as primary escalation point; build cross-functional relationships; advocate for customers.
- Embrace AI and automation; model AI usage; drive adoption with your team.
- Identify gaps; set expectations; ensure growth, not just performance.
- Drive cross-functional engagement with IT/Product/Dev/Ops for workflow improvements.
🎯 Requirements
- 5+ years in customer-facing SaaS support with proven people mgmt.
- Strong leadership: hiring, coaching, and performance reviews.
- Track CSAT, response times, resolution times, and productivity.
- CRM tools experience (Salesforce preferred) and case management.
- Excellent communication; comfortable presenting to senior leadership.
- AI/tools and automation mindset; experience adopting workflows.
🎁 Benefits
- Comprehensive health coverage
- Competitive retirement plan
- Generous PTO and parental leave
- Flexible work options
- Investment in professional development
- Inclusive, diverse workplace
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!