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billing customer support cloud saas leadership📋 Description
- Lead a globally distributed customer support team.
- Manage billing, account access, and Marketplace issues.
- Drive service levels and performance metrics.
- Collaborate cross-functionally with finance, dev, and account mgmt.
- Foster learning, growth, and continuous improvement.
- Build strong customer relationships.
🎯 Requirements
- 2+ years of leadership in a technical environment.
- Knowledge of SaaS and Cloud domains.
- Experience with billing or admin systems.
- Strong written and verbal communication.
- Experience leading remote, geographically dispersed teams.
- Customer-first mindset.
🎁 Benefits
- Competitive pay based on work you do.
- Health coverage for you and family.
- Flexible locations and schedules.
- Generous vacation days.
- Donor matching up to $2000.
- Up to 40 hours/year for volunteer projects.
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