Related skills
datadog azure pagerduty aws saas📋 Description
- Manage support for our global customers
- Create playbooks for triage, recovery and root-cause analysis
- Own automation to ensure service availability, performance, and scalability
- Define KPIs to meet uptime and performance SLAs
- Collaborate with product and engineering to operate in production
- Understand IAM concepts and communicate requirements to product teams
🎯 Requirements
- BA/BS in Computer Science/engineering or related field
- 10+ years of hands-on technical experience with strong management and communication skills
- Experience with Microsoft Azure, AWS or Google Cloud
- Experience operating a large-scale SaaS platform
- Experience running world-class operations with 24x7 on-call rotation
- Proficiency with log monitoring and analytics tools: Datadog, Dynatrace, PagerDuty, ELK
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!