Related skills
crm intercom notion zendesk knowledge base📋 Description
- Lead and mentor a global Customer Support team to deliver high-quality support.
- Define and track KPIs for support, ensuring quick response and satisfaction.
- Partner with Product, Sales, and Customer Success to escalate feedback.
- Implement and optimize processes, tools, and workflows to improve efficiency.
- Manage workforce planning, scheduling, and training for a 24/7 global base.
- Provide hands-on support for escalated issues and drive continuous improvement.
🎯 Requirements
- 5+ years leading customer support or success teams, SaaS preferred.
- Proven track record building and scaling high-performing teams.
- Strong leadership, coaching, and customer-first communication.
- Data-driven with experience defining and analyzing support KPIs.
- Highly organized with the ability to prioritize, delegate, and thrive.
- Familiarity with Zendesk, Intercom, Notion, and other CRM/KB tools.
🎁 Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A global team with MaintainX values: Smart, Humble, Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!